We’ve made a slight change to how you’ll contact our support team whenever you’re having problems, want to make a suggestion, or want to confirm your completed task or order. Please review today’s post if you are confused by the changes.
When you land on the new contact page, you’ll have a few options. You can call and leave us a message, you can view your old support tickets, or you can create a new support ticket.
When you click on open tickets, you’ll see a page like the image below. If you have any tickets (active, or closed), they will be listed on this page.
Do not create a new ticket for issues that you’ve already opened a ticket for.
If you need to submit a new ticket, go to the Contact page (under Support on the top menu), and select the priority and ticket type, as seen below.
To allow us to help you quicker, be sure to include a meaningful Subject title and description of your problem.
Once you click Create Ticket, you’ll be brought to the ticket’s individual page, as seen below.
Now, you just need to wait for our team to get back to you. It may take between 12 and 24 hours, depending on what time of day you submit it.
**Do not submit multiple tickets for the same problem.
When we reply to your ticket, you’ll receive an email response, and you’ll see the Administrator’s reply to your question, as seen below:
You can then reply to the Administrator’s response. Once the issue is resolved, we’ll mark it as resolved, and the ticket will be closed. Your closed tickets will still be available on your Tickets page.
You can access your tickets by visiting your Profile page, simply click on “Open Tickets” there. You can also access your open tickets by clicking the button on the standard contact page.